Dementia Adviser Service

Alzheimer’s Society is here to support​ anyone affected by dementia through this difficult time

If you need advice, please call our Dementia Connect support line:

0333 150 3456 

Support line opening hours

Monday – Wednesday:  9:00am – 8:00pm
Thursday – Friday:         9:00am – 5:00pm
Saturday – Sunday:       10:00am – 4:00pm


You’ve received or, are in the process of receiving, a diagnosis of dementia.  Maybe it came as a shock or perhaps you are relieved that you can finally give your symptoms a name.

People with dementia have told us that the most important thing they need after receiving a diagnosis is information

  • what will happen?
  • what comes next?
  • where can I get the information I want when I want it?
  • what support is available for me and for my family?

That’s why the Dementia Adviser Service has been developed.  It’s designed to ensure you get the most out of life by guiding you to all the information you need, not only about your illness, but also where to find the most appropriate services in your local area.

How does the Dementia Adviser Service work?

You can contact us to discuss your individual circumstances either by telephoning us on 01458 251541, emailing us at or by completing the referral form.  In some places you can also be referred by health or social care staff or your GP.

What happens next?

If you wish, you can meet with a Dementia Support Worker, either in your home or at another venue if you prefer.  At the meeting you can discuss your information needs and talk about how your needs can be met.  This discussion will include information about available local services.

If you want, a second meeting will answer any further questions you may have as well as support you in finding answers to questions yourself.

Your Dementia Support Worker will contact you as often or as little as agreed in your discussion.


  • If you are worried, either about your own or someone else's memory, Alzheimer's Society has a factsheet that can help you understand more about memory loss.

Local Services

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Dementia Somerset is funded by:

NHS Somerset

Somerset County Council

DementiaSomerset is supported by
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